Cancelation: All CASTELLO Home products are "Custom Made" or "Made to Order" and for this reason, Cancellations are not permitted. If a customer requests a "Cancelation", then any and all discounts applied to the order will be Forfeited and a Restocking-Cancelation charge of 50% of the total value of the order will be applied.
If there has been a "Manufacturer Defect" then the item will be corrected in order to have the customer 100% Satisfied.
Chargeback: We accept credit card payment as a convenience option for our customers; however, this does not permit or allow for any chargebacks on these Custom-Made Orders or Sampling. If a customer initiates a "Chargeback", then any and all discounts applied to the order will be Forfeited and a Restocking-Cancelation charge of 50% of the total value of the order will be applied. HOLD: If a customer initiates a chargeback there is an automatic 120 day hold on the account. The release of the account can only be initiated by the credit card company.
CASTELLO Home welcomes your questions or comments regarding our shipping and returns policy. If you believe that CASTELLO Home has not adhered to this Statement.
Please contact CASTELLO Home at: Accounting@CASTELLO1935.com
This document has been updated as of January 01, 2021